Payment policy

hqpool Payment Policy

Last Updated: April 2026

Thank you for shopping at hqpool. We offer secure and flexible payment options to make your checkout experience smooth and worry‑free.


Accepted Payment Methods

We accept:

  • Credit/Debit Cards: American Express,Diners Club,Maestro, Mastercard, Visa, Discover

  • Digital Wallets: PayPal

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Security & Privacy

Your financial safety is our priority. All payments are processed through PCI‑compliant gateways with:

  • 256‑bit SSL encryption – your data stays private

  • Tokenization – we never store your full card details on our servers

  • 3D Secure – extra verification for online card transactions

  • Real‑time fraud monitoring – we flag suspicious activity immediately

If we detect anything unusual, we may hold your order for a quick review and contact you if needed.


Transaction Details

  • Currency: All charges are in US Dollars (USD). If you use an international card, your bank may add currency conversion fees – we don’t control these.

  • Billing Address: Must exactly match the address on file with your payment method. Mismatches may delay or cancel your order.

  • Authorization vs. Charge: We place a temporary hold when you order. Your card is only charged when your order ships (digital products charge immediately).

  • Declined Payment: Double‑check your card details and available funds, then contact your bank. You can also try another payment method or email us for help.


Refunds & Support

Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.

For payment questions or assistance:

  • Email: hqpool@outlook.com

  • Phone: (323) 203-6378 (Monday–Friday, 9AM–6PM PST)

Please include your order number. We reply within 24 business hours.


We may update this policy from time to time. The latest version is always on our website. By placing an order, you agree to these terms. Thanks for choosing hqpool!